I did some research and here is what I discovered:. If you are not at the delivery address when Amazon tries to deliver your package, Amazon will leave the package in a secure location. Amazon will try to deliver three times on consecutive days. If the third delivery attempt is unsuccessful the package will be returned to Amazon for a refund. If you head over to the official help page , you will see that you can get a refund when your order does not arrive.
However, there are terms and conditions:. The guarantee does not apply if a delivery is missed due to weather issues. Just be aware of that. If the reason for the delay is unreasonable, t hey might be able to offer a refund on your delivery charges.
There are other compensations that you may be offered such as a one-month extension on your Amazon Prime subscription or credit on your Amazon account which you can use towards your next order. I would urge Amazon to warn customers of a possible delay in the future. I did speak to a consultant via chat and they were kind enough to offer me some credits. Things are going to go wrong in any company, but its how they handle it that counts. Skip to Content.
Tech news that matters to you, daily Privacy, security, the latest trends and the info you need to live your best digital life. Email address Subscribe. Would you like the tech news summarized for you each morning? Email address Yes, sign me up! No, I like to live in the dark. Related Stories. Tech tips 7 fixes for a phone that keeps restarting or crashing. This is the reason your shipment was late. I'm sorry about this. I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our website.
In spite of our efforts, there are unforeseen delays with some shipments on occasion. We sincerely apologize for any inconvenience this may cause. However, I've checked with Ontrac and see that they scheduled to deliver your package in the end of November 17, When your order does arrive, there's no need to contact us.
However, if you haven't received it by end of November 20, please let us know and we'll be happy to get a refund or replacement for you. In addition to our large selection, one of the benefits we strive to offer our customers is convenience; we regret that we have not met that standard in this case. We look forward to seeing you again soon.?? We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Balu J Amazon. Just signed up for a prime trial, a few days ago.
My first order, supposedly next day, was pushed back at the checkout; so i'm already disappointed. That being said, today is the day it is scheduled to arrive-even after the push back. Scheduled to arrive any time before 8pm is bad enough. Why they can't give me an estimated 2 hour slot to save me waiting for 13 hours, like most other companies do, is beyond me.
Ordered Friday, dispatched Saturday, not here Sunday They have delivered many times on a Sunday , Not here Monday with 48 minutes remaining until 8pm. Not looking good Amazon. I don't hold out much hope for my pantry delivery then, either, supposedly takes 4 days for that to get here. I guess I won't be paying for that service. Constant incorrect information on their tracking site, and 7 out of the 9 orders I have placed in the last month have been shipped on time, but delivered late Great on their part, but I would assume that their contract with UPS is worth many millions of dollars a year.
As I wrote to Amazon, for that kind of business level, they should expect better performance from their vendor. If my level of service performance to my customers was that poor, I wouldn't have many customers left.
After it didn't show on the 2nd day Wednesday they offered me a 1 month extension on prime. It looked like it was gonna take another 2 days due to the distance it was at and dealings in the past with UPS taking forever. I told them that we are going to have a snowstorm on Friday night and i would have liked it before the snow storm. I asked Amazon is their anything else you could offer me as the guaranteed shipping fell through on their part. Expecting to get a gift card I was more than surprised when Amazon offered to do a total refund on the Bed Cover and still let me keep the bed cover which I was more than happy to take.
The bed cover came Thursday to my surprise. Apparently the Prime membership means nothing in December. I've had two packages in the last week delivered days late. The first time I complained, I was given the free month. The second time, after going through 2 customer service reps, including one who told me I should have NEVER expected 2 day delivery uh, what?
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